St Laurence House (“SLH”)
2. Information we collect, hold and use
The personal and sensitive information we may collect, hold and use, may include:
Donor: we may need to collect your name, contact details and your bank account or credit card details.
Clients: we may need to collect your name and contact details, as well as information regarding your health and emergency contact details.
Personnel: as an employee, committee member or volunteer, we may need to collect your name and contact details, as well as information regarding your bank account and your taxation details, qualifications, previous experience and emergency contact details.
3. How we collect and keep safe your personal and sensitive information
How we collect and store personal and sensitive information may include the collecting of:
- copies of your written correspondence with us;
- copies of receipts and/or transaction records in relation to your financial support of our fundraising activities;
- copies of documents and information that you may provide to us in relation to services and programs we offer; and
- copies of documents and information that you may provide to us in connection with your volunteering for or employment with SLH
We may keep copies of the above documents (in physical or electronic form) as is necessary to provide our services and programs. All personal and sensitive information is securely stored and only authorised people will have access to the above documents and information.
4. Why we collect, hold and use personal and sensitive information
We may collect, hold, use and disclose personal and sensitive information as necessary to provide our services and programs. Generally, these purposes include:
- to keep in contact with you as a supporter and to inform you about our services and programs;
- to manage our fundraising activities and for taxation record-keeping purposes associated with your donation;
- to assess your needs as a client and to provide you with the services we offer;
- to comply with necessary business and accounting standards;
- to comply with our reporting obligations to government agencies; and
- to manage your employment relationship or volunteer arrangement with SLH.
We are committed to maintaining your privacy and we will only use your personal and sensitive information for a permitted purpose for which we have collected the information.
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter, unless we believe it is impracticable to do so in the circumstances. If you wish to deal with us in this manner, you must tell us in writing so that we can consider if your request is practicable.
5. How we may share your information
If necessary to provide our services and programs, we may need to disclose your personal and sensitive information to external parties (such as other community service providers).
We will only share your personal and sensitive information in accordance with your express consent and instructions, subject to the exclusions set out in the Australian Privacy Principles, or in accordance with the specific Privacy Notice provided to you by us at or near the time of collection of your personal and sensitive information.
6. How you can access and seek correction of information
You have the right to access your personal and sensitive information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal and sensitive information, please contact our Privacy Officer at the contact details below. For security reasons you will be asked to put your request in writing.
To enable us to verify your request we require you to advise the following:
- Your full name
- Contact phone number
There is no application fee for making a request to access your personal and sensitive information. While we do not normally charge for providing individuals with access to their personal and sensitive information, we reserve the right to charge you for our reasonable costs in complying with a request for access.
7. How you can complain about a breach of the Australian Privacy Principles
We are committed to protecting your privacy and upholding the Australian Privacy Principles. If you believe we have breached the Australian Privacy Principles please contact our Privacy Officer with your concerns at the contact details below.
8. How we comply with the Notifiable Data Breaches Scheme
We will notify you in the event your personal information is involved in a data breach that is likely to result in serious harm. This notification will include recommendations about the steps you should take in response to the breach. We will also notify The Australian Information Commissioner of eligible data breaches. Each suspected data breach reported to us will be assessed to determine whether it is likely to result in serious harm, and as a result require notification.
9. How you can contact our Privacy Officer
If you have any questions in relation to privacy, please contact our Privacy Officer at the contact details below.
Telephone: (02) 9349 6438